FAQ

Here are the answers to the most frequently asked questions.

GENERAL

Because we are a family business, we offer a wide variety of products and especially because our seeds are of excellent quality and have been stored in an optimal manner. We are in partnership with Birri, a market gardener located at the Jean-Talon market, in business for more than 50 years, and who supplies seeds to many Quebec farmers. You could say that we know seeds!

It can happen that our stocks are sold out. In this case, the seed will become available again when we are restocked.

THE SEEDS

For many reasons! Please see our article on heirloom seeds here.

Although we are not certified organic, we strive to offer our customers the widest possible choice of naturally grown seeds. Even if we privilege heirloom seeds with open pollination, in order to answer the needs of our customers, we also propose certain hybrid seeds, not treated and always without GMO. In each of our product sheets, we mention if the seed is heirloom or hybrid.

We buy our seeds from various seed companies located in Canada, the United States, Italy, Germany and France. In Canada, we collaborate with farmers and artisanal seed producers who supply us with a certain number of vegetable varieties.

The majority of our seeds are heirloom, but some are hybrids. This information is written on each product page.

We do not have any GMO seeds. For your information, these seeds are very expensive and are generally intended for farmers. Our seeds are mostly heirloom, and some are hybrids (you will see one or the other in the product description).

Germination tests are conducted regularly to ensure that the seeds sold have a high germination rate. If the seeds are stored properly, planted within the next 12 months and the germination method is appropriate, the seeds will generally have a germination rate typically between 80-95% and more. (There are some exceptions, as some varieties of seeds have a lower standard rate of germination). If, on the contrary, they are poorly stored, per example in a humid environment, are planted in several years, and the germination method is not adequate (soil, water…), the germination rate will be lower. Seeds may not even germinate at all in the worst case scenario!

Read the growing instructions for the seeds you buy, because the germination method and the time required for a seed to germinate differ greatly from one variety to another.

In addition to the quick tips available on our seed envelopes, you can find more exhaustive growing information on each of the seed pages under the ‘Growing Tips’ tab. See below for a screenshot with the area circled in yellow.

growing tips

 

The enemy of seeds is moisture. Be sure to store your seeds in a dry place. We recommend putting your bags in an airtight glass jar.

As for the ideal temperature, if you plan to use your seeds during the year, you can store them at room temperature (18-21 degrees). If, on the other hand, you want to use them in the coming years, you can store them in the freezer, again in a glass jar.

Regardless of the storage method, the germination rate of the seeds will gradually decrease with time. But if they are stored properly, the germination rate will decrease much more slowly and it will take several years before they do not germinate at all.

If you are ordering during the winter, you may be wondering if the seeds could be affected by the cold during shipping? Fortunately, the answer is no! Seeds are not sensitive to cold, but they are sensitive to moisture. Seeds can be stored in the cold to preserve them longer, and some varieties of seeds, such as strawberry or lavender, require cold treatment (stratification) to obtain an adequate germination rate.

Our envelopes are 8 cm wide by 12 cm high. Please note that since fall 2021, quick growing tips are printed on the envelopes.

SHIPPING

We ship your order with Canada Post within 72 business hours.  You can choose between standard mail Canada Post service, or express service, which includes a tracking number. Standard service takes between 4 and 14 business days. Expedited service takes on average 2-5 business days. Please note that no tracking number can be provided for the standard mail service.

We only sell and ship to Canada.

Contact us of course! It will be our pleasure to help you.

The price for shipping is indicated when you are in your shopping cart. Two options are available: standard (2-14 business days) with Canada Post, which does not include a tracking number. The price varies according to the value of your order and its weight. If your order is above $100, or is too heavy, standard shipping won’t be offered, due to the weight and size constraints imposed by Canada Post.

You can also select the express mode with Canada Post as well, which costs between 0 and 15$ (on average 2-4 business days), which includes a tracking number. Express shipping is free on all purchases of $175 or more.

You will have the option to choose one of these 2 shipping methods in your shopping cart and the price will be indicated.

All our orders are shipped from Montreal, by Canada Post, in padded envelopes. You can choose to have your order shipped by standard mail (5 business days on average but Canada Post can take up to 14 days to deliver your order), or express with tracking number (on average 2-5 business days). We can only provide a tracking number for express shipments, as this option is not available for standard mail.

You receive an email after you place your order, a second email when we have started assembling it, and a final email when your order is shipped. All this is done in less than 72 hours.

Please write to us quickly so that we can correct the address before the order is shipped.

PAYMENT

We accept Interac transfers, as well as major credit cards and Paypal.

No minimum purchase is required.

Absolutely. You will receive a confirmation email after placing your order. A second email will arrive when your order is being processed. And finally a third email will be sent when your order is shipped. If you haven’t received anything, please check the different folders in your email box (Promotions, Spam).

If you still don’t see an email, please contact us so we can resend your order confirmation.

Yes, if it is not already packed or shipped. We will refund your order, minus any transaction fees taken by the credit card company (if applicable to your purchase). Please contact us promptly after your order if you wish to cancel it.

It is possible to obtain a refund if your order was placed within the last 30 days and your seed packets are intact.

Here are the terms and conditions:

  1. Contact us to let us know that you want a refund.
  2. Return the order to us at your expense.
  3. We will inspect the merchandise to ensure that it is in the same condition as when we sent it to you.
  4. We will refund your order, minus the transaction fee (if applicable) and a 15% restocking fee.
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